Frequently Asked Questions

Find advice and answers below or get in touch through our contact us form 

01. How do I send my wig to you for a revamp?

There are two ways you can provide us with your wig. 

1. By post
2. Drop your wig in personally at our Spitalfields salon location

Our salon wig drop off times: Wed - Sat / 10 am -6:30 pm.

Once you've booked a service, you'll receive a confirmation email with our address. Place your wig in secure bag and post/drop it in to the address mentioned in your order confirmation email. Don't forget to add your return address and order number to your package.

02. How will I know when you've received my wig?

Please keep an eye on your tracking number. When your wig has been delivered it will be sign for. This means we have your wig. Your service turnaround will start the day after we've received your wig.

03. Can I receive my wig sooner than the service turnaround time?

Yes, we have an express 48hr service which can be selected as part of your wash, treatment & style.

04. Do you ship worldwide?

Yes we do, shipping prices will vary depending on where you live.

05. I have multiple wig issues, what service do I need?

Under the 'services' tab in our navigation bar above, you'll find a 'request a quote' link. Here you can send us photos of your wig and we'll direct you to the right services as well as provide you with a quote.

06. Can I drop my wigs in personally?

Yes, you can drop your wig in to us personally at our salon HQ address which you'll find in your order confirmation.

07. I don't see the service I need on your website. What do I do?

Please contact us directly via email at, we may be able to carry out that service as a custom order. 

08. Do you fit wigs?

We do not provide a wig fitting/installation service.

09. Can I come in to the salon for a consultation?

We do not provide an in person consultation. However you can request a virtual consultation by contacting us at
Explore our most popular services with our wig care service finder tool.
Upload an image of your wig and have a custom quote emailed to you.