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When Will I Receive
My Order?
Turnaround and shipping times for each product and service will vary. In order to get an accurate time frame of when your order will be dispatched and how long it'll take, please read our shipping information below carefully.
Wig Care Kits
Turnaround
Kits are processed for dispatch in 5-7 business days.
Kits ordered via Klarna are processed in 5 - 10 business days.
Shipping
UK: Express 1 - 3 business days, Standard 2 - 4 business days.
Europe: International Standard: 3 - 5 business days
Rest of the world: International Standard: 5 - 14 business days, Express International: 3 - 5 business days
Revamp & Repair Services
Turnaround
Service turnarounds vary but is usually between 7 - 10 business days. Please check the description area of your chosen service to know the exact turnaround time. Our turnaround time starts from the day after we've received your wig. Please keep an eye on your tracking number for confirmation. If its been delivered to "Docklands DO", we have your wig.
Shipping
Free UK Shipping for orders over £150
UK: Express 1 - 3 business days, Standard 2 - 4 business days.
Europe: International Standard: 3 - 5 business days
Wig Shop
Turnaround
14 business days
Shipping
Free Shipping to UK, Europe & US.
UK: Express 1 - 3 business days, Standard 2 - 4 business days.
Europe: International Standard: 3 - 5 business days
Rest of the world: International Standard: 5 - 14 business days, Express International: 3 - 5 business days
Annual Subscription
Turnaround
7 business days from the day after we've received your wig. Your wigs can be tracked in real time using the barcode email sent to you. Please check your tracking to confirm we've received your wig.
Shipping
UK: Standard 2 - 4 business days.